The Institute of Banking Personnel Selection (IBPS) has announced a significant recruitment drive, offering 11,403 vacancies for the position of Customer Service Associate (Clerk) as part of the Common Recruitment Process (CRP CSA-XVI) for the financial year 2027-28. The application period is set to commence from August 1, 2026, and will conclude on August 21, 2026. Interested and eligible candidates are encouraged to apply exclusively through the official IBPS website, www.ibps.in.
This recruitment initiative is aimed at filling vacancies across 11 participating public sector banks. Candidates who meet the eligibility criteria—graduates aged between 20 and 28 years as of August 1, 2026—can submit their applications during the recruitment window.
Overview of IBPS Clerk Recruitment 2026
Below is a concise overview of the important details surrounding the recruitment process:
| Particulars | Details |
|---|---|
| Organization | Institute of Banking Personnel Selection (IBPS) |
| Recruitment Name | CRP CSA-XVI |
| Post Name | Customer Service Associate (CSA) / IBPS Clerk |
| Vacancy Year | 2027-28 |
| Participating Banks | 11 Public Sector Banks |
| Job Location | State/UT-wise across India |
| Application Mode | Online only |
| Application Start Date | August 1, 2026 |
| Application Last Date | August 21, 2026 |
| Age Limit (as of August 1, 2026) | 20 to 28 years |
| Educational Qualification | Graduation in any discipline from a recognized university |
| Application Fee | ₹175 (SC/ST/PwBD/ESM/DESM), ₹850 (Others) |
| Selection Process | Online Preliminary Exam, Online Main Exam, Local Language Proficiency Test |
| Official Website | www.ibps.in |
Important Dates for IBPS Clerk Recruitment 2026
| Activity | Tentative Date |
|---|---|
| Online Registration Start Date | August 1, 2026 |
| Online Registration Last Date | August 21, 2026 |
| Application Fee Payment Window | August 1, 2026 to August 21, 2026 |
| Edit Window (Modify/Correct Application) | 2 days following the closure of registration (dates to be confirmed) |
| Pre-Examination Training (PET) | September 2026 |
| Download of Call Letter - Preliminary Exam | September 2026 |
| Online Preliminary Examination | October 2026 |
| Preliminary Exam Result | November 2026 |
| Download of Call Letter - Main Exam | November 2026 |
| Online Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
Vacancy Details for IBPS Clerk 2026
The notification outlines the indicative vacancies for the position of Customer Service Associate classified by state and group within the 11 public sector banks. It's significant to recognize that the actual number of vacancies may change based on the needs of these banks as the recruitment process advances. An estimate of 11,403 vacancies is provided, derived from information specific to each state, excluding those from the Union Bank of India.
| S. No. | State/UT | Total Vacancies (Indicative) |
|---|---|---|
| 1 | Andaman & Nicobar | 18 |
| 2 | Andhra Pradesh | 186 |
| 3 | Arunachal Pradesh | 45 |
| 4 | Assam | 349 |
| 5 | Bihar | 491 |
| 6 | Chandigarh | 20 |
| 7 | Chhattisgarh | 265 |
| 8 | Dadra & Nagar Haveli | 18 |
| 9 | Daman & Diu | 7 |
| 10 | Delhi | 415 |
| 11 | Goa | 61 |
| 12 | Gujarat | 698 |
| 13 | Haryana | 196 |
| 14 | Himachal Pradesh | 97 |
| 15 | Jammu & Kashmir | 67 |
| 16 | Jharkhand | 182 |
| 17 | Karnataka | 1414 |
| 18 | Kerala | 108 |
| 19 | Ladakh | 6 |
| 20 | Lakshadweep | 11 |
| 21 | Madhya Pradesh | 570 |
| 22 | Maharashtra | 1051 |
| 23 | Manipur | 42 |
| 24 | Meghalaya | 22 |
| 25 | Mizoram | 17 |
| 26 | Nagaland | 31 |
| 27 | Odisha | 337 |
| 28 | Puducherry | 26 |
| 29 | Punjab | 481 |
| 30 | Rajasthan | 392 |
| 31 | Sikkim | 28 |
| 32 | Tamil Nadu | 675 |
| 33 | Telangana | 191 |
| 34 | Tripura | 64 |
| 35 | Uttar Pradesh | 1731 |
| 36 | Uttarakhand | 145 |
| 37 | West Bengal | 946 |
Participating Public Sector Banks
Candidates who succeed through the recruitment process will have opportunities to be assigned to any of the following banks based on their merit and preferences:
| S. No. | Bank |
|---|---|
| 1 | Bank of Baroda |
| 2 | Bank of India |
| 3 | Bank of Maharashtra |
| 4 | Canara Bank |
| 5 | Central Bank of India |
| 6 | Indian Bank |
| 7 | Indian Overseas Bank |
| 8 | Punjab National Bank |
| 9 | Punjab & Sind Bank |
| 10 | UCO Bank |
| 11 | Union Bank of India |
Eligibility Criteria for IBPS Clerk Recruitment
Applicants must meet the following basic eligibility requirements to participate in the recruitment process. It is important to understand that qualifying in the examination does not guarantee employment, as the final appointment rests with the respective banks.
| Criteria | Details |
|---|---|
| Nationality | Must be an Indian citizen, or citizen of Nepal/Bhutan, or a Tibetan refugee residing in India before January 1, 1962, or a person of Indian origin who has migrated from specific countries with an eligibility certificate. |
| Age (as of August 1, 2026) | Minimum 20 years, Maximum 28 years (born after August 1, 1998, and before August 1, 2006). |
| Educational Qualification (as of August 21, 2026) | A degree in any discipline from a recognized university or an equivalent qualification. |
| Local Language Proficiency | Must be proficient in reading, writing, speaking, and understanding the specified local language for the State/UT applied for. |
| Computer Literacy | A Certificate/Diploma/Degree in computer operations, or having studied Computer/IT in High School/College is mandatory. |
Ex-Servicemen Criteria
Ex-Servicemen may apply even if they do not hold a civil qualification if they have completed at least 15 years of service in the Armed Forces and obtained the Army Special Certificate of Education or an equivalent.
Age Limit and Relaxation
The general age limit for applicants is 20 to 28 years as of August 1, 2026. However, there are provisions for relaxation for specific categories:
| Category | Age Relaxation |
|---|---|
| Scheduled Caste/Scheduled Tribe | 5 years |
| Other Backward Classes (Non-Creamy Layer) | 3 years |
| Persons with Benchmark Disabilities | 10 years |
| Ex-Servicemen/Disabled Ex-Servicemen | Service period + 3 years (8 years for Disabled Ex-Servicemen from SC/ST), maximum age 50 years. |
| Widows, divorced, and legally separated women | 35 years for General/EWS, 38 years for OBC, 40 years for SC/ST. |
Application Fee Structure
The fee for applications must be submitted online between August 1, 2026 and August 21, 2026. The fee details are as follows:
| Category | Fee Amount |
|---|---|
| SC/ST/PwBD/ESM/DESM | ₹175 |
| All other candidates | ₹850 |
Payment can be made through various online methods, and a correction fee of ₹200 applies for modifications made during the Edit Window.
Salary Structure for IBPS Clerk
The basic pay for the Customer Service Associate position ranges from ₹24,050 to ₹64,480, with additional allowances as per the participating bank's rules:
| Post | Basic Pay Scale |
|---|---|
| Customer Service Associate (CSA) | ₹24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 |
Selection Process for IBPS Clerk
The recruitment process will involve two phases: a Preliminary Examination conducted online followed by a Main Examination conducted online, succeeded by a qualifying Local Language Proficiency Test:
Preliminary Examination (Objective Test)
| Test | Medium | No. of Questions | Maximum Marks | Time Allotted |
|---|---|---|---|---|
| English Language | English | 30 | 30 | 20 minutes |
| Numerical Ability | English/Hindi | 35 | 35 | 20 minutes |
| Reasoning Ability | English/Hindi | 35 | 35 | 20 minutes |
The total marks for the Preliminary Exam are 100, and candidates have 60 minutes to complete it.
Main Examination (Objective Test)
| Test | Medium | No. of Questions | Maximum Marks | Time Allotted |
|---|---|---|---|---|
| General/Financial Awareness | English/Hindi | 40 | 50 | 20 minutes |
| General English | English | 40 | 40 | 35 minutes |
| Reasoning Ability | English/Hindi | 40 | 60 | 35 minutes |
| Quantitative Aptitude | English/Hindi | 40 | 50 | 35 minutes |
The total marks for the Main Exam will be 200, with an overall time limit of 125 minutes. Candidates will face a penalty of one-fourth of the marks for incorrect responses.
Local Language Proficiency Test (LLPT)
Proficiency in the local language of the State/UT is required. Individuals who have studied the language up to Class 10 are exempt from this test; others must pass the LLPT following the Main Exam to avoid disqualification from the process.
Provisional Allotment
Candidates who successfully navigate the selection process will be provisionally assigned to participating banks based on their merit and preference along with reported vacancies. A reserve list may also be maintained, but this does not guarantee allocation.
Document Requirements
At the time of joining, candidates must provide the original documents along with self-attested photocopies:
- System-generated printout of the online application form
- Proof of Date of Birth
- Photo identity proof as specified
- Graduation mark-sheets and degree certificate
- Mark-sheet for the local language (if applicable)
- Caste certificate for SC/ST/OBC-NCL candidates
- Income and Asset Certificate for EWS candidates
- Disability certificate for PwBD candidates
- Ex-Servicemen certificates as applicable
- No Objection Certificate for current government employees
- Any other documents supporting eligibility
Application Process for IBPS Clerk Recruitment 2026
To apply, candidates must visit the official IBPS website and follow these steps:
- Open the CRP CSA link.
- Click on "Click Here to Apply Online for CRP – Customer Service Associates (CRP-CSA-XVI)."
- Register by entering basic details to generate a provisional registration number.
- Upload required scanned documents as per specifications.
- Carefully fill in the online application form and choose the State/UT for consideration.
- Pay the applicable application fee online.
- Print the e-receipt and completed application form for future reference.
Mock Test Opportunity
Candidates preparing for the exam can access a free IBPS Clerk Mock Test designed to enhance exam readiness by practicing key questions and improving time management skills.
Important Instructions for Applicants
- Certain fields cannot be edited post-submission.
- A 2-day Edit Window will be available after registration closure for corrections to specific details.
- Only one application is permissible per candidate.
- Disputes will be subject to the jurisdiction of Mumbai courts.
- Apply early to avoid last-minute technical difficulties.
Graduates seeking more opportunities may also explore other government positions or banking exams on the IBPS platform.
IBPS Clerk Recruitment 2026 - Frequently Asked Questions
What is IBPS Clerk Recruitment 2026?
This recruitment drive is the CRP CSA-XVI launched by IBPS to fill Customer Service Associate (Clerk) positions in 11 participating public sector banks for the financial year 2027-28.
How many vacancies are available in IBPS Clerk Recruitment 2026?
Indicative vacancies are provided in the notification, totaling approximately 11,403 positions; this excludes those from Union Bank of India, which are marked as not reported.
What is the last date to apply for IBPS Clerk Recruitment 2026?
The online application process closes on August 21, 2026, and this is also the deadline for fee payments.
What is the educational qualification for IBPS Clerk Recruitment 2026?
Candidates must possess a graduation degree from a recognized university, alongside proficiency in the relevant local language and basic computer literacy.
What is the age limit for IBPS Clerk Recruitment 2026?
The age range is set between 20 and 28 years as of August 1, 2026, with relaxation available for various categories as per government regulations.
What is the application fee for IBPS Clerk Recruitment 2026?
The application fee is ₹175 for SC/ST/PwBD/ESM/DESM and ₹850 for all other candidates, payable online.
How can I apply online for IBPS Clerk Recruitment 2026?
Applications are to be submitted exclusively through the official IBPS website under the CRP CSA section, and no alternative submission methods are accepted.
What is the selection process for IBPS Clerk Recruitment 2026?
The selection involves an Online Preliminary Examination, followed by an Online Main Examination, and a Local Language Proficiency Test.
What is the salary for IBPS Clerk (Customer Service Associate)?
The basic pay is from ₹24,050 to ₹64,480, with additional allowances as per the participating bank's stipulations.
Which banks are participating in IBPS CRP CSA-XVI?
The participating banks comprise Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, and Union Bank of India.